The Mason Spirit

Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Makers

Jay Shiver, assistant professor, Health Administration and Policy, with David Eitel

Featuring articles by 20 of the most successful health care reformers in the country, Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Maker (CRC Press, 2009) focuses on providing health care leaders with the tools they can employ to optimize the performance of emergency departments and thereby improve service to patients, employees, and communities.